Information We Collect From You
Firmax3 collects several categories of information from users during the registration process and platform usage. This collection is done transparently and only for legitimate purposes related to the operation of the platform.
Account information we collect includes your full name, mobile number, email address, date of birth, and identity verification details required to comply with our account verification procedures. This information is necessary to ensure every account is linked to a legitimate individual who meets the minimum age requirements of the firmax3 platform.
Payment information such as bank name and account number provided for withdrawal purposes, along with MYR transaction records, is also stored. We do not store full credit card numbers or sensitive financial details — all payment processing is handled through secure, encrypted channels.
Our platform also automatically records technical data such as your IP address, device type, operating system, browser type, and usage patterns including pages visited and session duration. This data is used to improve platform performance and detect any suspicious activity.
Categories of Information Collected
- Account Information: Name, email, phone number, date of birth
- Identity Verification: Identity documents for account verification
- Payment Information: MYR transaction records, bank name
- Device Data: IP address, browser type, operating system
- Usage Data: Pages visited, session duration, in-platform actions
- Cookies: Personalisation and performance analytics data
How Your Information Is Used
Account Management
Personal information is used to create and manage user accounts, verify identity, process deposits and withdrawals in MYR, and deliver effective customer support in Bahasa Melayu. Without this information, we cannot guarantee the security of your account.
Platform Improvements
Usage data and technical information are analysed to understand how Malaysian users interact with the firmax3 platform. This helps us identify areas for improvement, optimise loading speeds, and ensure a smooth mobile experience.
Security & Fraud Prevention
Login credentials, IP addresses, and transaction patterns are used to detect and prevent fraudulent activity, money laundering, and unauthorised access — keeping the accounts and funds of all firmax3 users protected.
Communications & Promotions
With your consent, we may send you promotional information, bonus offers, and platform updates via email or push notifications. You may withdraw this consent at any time by contacting the firmax3 support team.
Cookies & Tracking Technologies
The firmax3 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small data files stored on your device that help the platform remember your preferences, maintain your login session, and tailor content to your usage patterns.
We use several types of cookies. Session cookies are required for core platform functions such as maintaining your login status during an active session. Preference cookies save your language and display settings. Analytics cookies help us understand how users navigate the platform without identifying anyone personally.
You can manage or block cookies through your browser settings. However, blocking essential cookies may affect certain features on the firmax3 platform, including the ability to stay logged in between sessions.
Data Storage & Our Security Measures
Firmax3 stores user data on servers protected with industry-grade encryption. All data transfers between your device and firmax3 servers are processed via HTTPS protocol, ensuring your information cannot be intercepted in transit.
Access to users' personal data is strictly limited to staff with a legitimate business need. All personnel who handle user data are bound by strict confidentiality agreements and undergo data protection training. We also conduct regular security audits to ensure our protection systems remain up to date.
User data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised. Financial transaction records are kept in accordance with statutory requirements.
Key Security Measures
- HTTPS encryption for all data transfers
- Role-based access controls for staff
- Periodic system security audits
- 24-hour suspicious activity monitoring
- Security incident response procedures
Data Sharing & User Rights
Sharing with Third Parties
Firmax3 does not sell or rent your personal information to third parties for marketing purposes. However, we may share data in the following limited circumstances:
- Payment service providers required to process MYR transactions
- Legal authorities when required by court order or Malaysian legislation
- Technical service providers that assist in operating the platform, subject to confidentiality agreements
- In the event of a company merger or acquisition, with prior notice to users
User Rights Over Personal Data
As a firmax3 user, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Update inaccurate or outdated information through your account settings
- Right to Deletion: Request deletion of your data when it is no longer needed, subject to legal requirements
- Right to Object: Object to data processing for direct marketing purposes
- Right to Portability: Request your data in a machine-readable format
Policy Updates & How to Contact Us
Changes to This Privacy Policy
Firmax3 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. Any material changes will be published on this page with a new effective date.
We encourage users to review this page periodically. Continued use of the firmax3 platform after any changes are published will be considered acceptance of the updated policy. If the changes involve data processing that requires your renewed consent, we will notify you directly via email or in-platform notification.
How to Contact Us for Privacy-Related Matters
If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact the firmax3 support team. We will endeavour to respond to privacy-related enquiries within seven business days. For general platform enquiries, our FAQ page provides immediate answers.
Contact Our Privacy Team
Support available in Bahasa Malaysia. Responses within 7 business days for personal data enquiries.
Related Links
Your Privacy is firmax3's Priority
We are committed to handling your data securely and transparently. If you have any questions about our privacy policy or would like to learn more about the platform, our FAQ page is here to help.